Description
Kwiff Limited is looking for an Account Manager based in Malta to join our growing account management team.
As a member of the Account Manager team, you are the face and voice of kwiff and you provide exceptional customer experience, understand top-level player value and are able to continue improving the current setup together with the line manager. The role requires you to have an advanced level of English and you to be willing to travel.
Main Responsibilities
- Monitor and analyse player activity and behaviour, proactively acting to enhance the player’s experience.
- Be Data Driven – review department performance and ensure that rewarding is offered in accordance with business requirements and their preferences.
- RG and AML conversations via e-mail, message, phone call and live chat, to understand whether players’ are comfortable with their level of spend;
- Handle customers’ day to day queries, expectations and entertainment experience, in collaboration with relevant departments, including out-of-hours, when necessary, in order to provide loyal players with personal and ‘industry leading’ service;
- Create, plan, evaluate and implement improvements of targeted campaigns in collaboration with the CRM team aimed at optimising and increasing the return of investment;
- Reporting on the performance of each campaign across both casino and sportsbook products and recommending improvements;
- Assist CRM in creating journeys across both casino and sportsbook products for all loyal players across our brands and in our countries;
- Increasing activities, retention and overall company loyalty by focusing on ROI, analyzing and reporting trends.
Qualities
- Must have at least 2 years experience in B2C account management iGaming role
- Customer obsessed
- You have excellent communication, teamwork and interpersonal skills.
- Be detail-oriented and love to optimise
- Hungry to learn and eager to find new and more efficient solutions
- A good understanding of online casino and sportsbook is essential.
- Ability to manage vertically and laterally in a complex organisation.
- Must be fluent in English (other languages could be considered a plus).
What We Are Offering
- Attractive financial package
- Private Health Insurance
- €480 yearly well-being allowance
- Quarterly Bonuses
- Developmental courses
- Regular company and departmental events